It is amazing to witness the growth of blogs among every type business and organization– from churches to rail yards, from yogurt and ice cream companies to retail stores, and from jewelers to a major cable company; all are using blogs in innovative ways to transform their businesses.
Blogging allows you to create constructive encounters with your customers – these experiences can completely change the way your customers view you and your business. The more you appreciate your customers, the more these positive experiences will occur, and the more successful your business will be. A happy customer sends other happy customers your way.
Like every major communication tool, blogs expand the ability for companies to operate and ultimately to create entirely new opportunities for growth, product development, and quality control. However, blogs take this communication a step further by bringing the best aspects of mass marketing and transforming them from one-way communication into a two-way dialogue.
Blogging is a communication tool, a marketing technique, a listening device, and a way to interact directly with customers one-to-one on a personal scale. Your business can benefit by using blogs to spread the word about what your company has to offer and to gain immediate feedback from customers.
The question for you, then, isn’t should you get into blogs, but how will you get into blogs and how will you leverage them to maximize their return to your business?
I am getting much of this material about blogs from a great book called Blog Marketing by Jeremy Wright. I suggest everyone add this book to their marketing library.